Dear Valued Customers,
Covid 19 has lengthened delivery times slightly, the following are approximate delivery times for different countries.
USA, Canada, UK, Germany, Netherlands, France, Italy, Austria:
Two to four weeks, most should arrive within this time frame, although some may take longer, but mostly all do get delivered.
Australia and NZ:
Six to 12 weeks, still long delivery times.
Please contact immediately after you purchase if you wish to cancel.
We will give refunds is the order hasn't arrived after 120 days but few have taken that long. Please contact us a email@example.com with any questions.
Existing Orders From June 25th to July 30th
We updated our policy on July 30th as we have found faster shipping methods, There are still a few existing orders that have not been delivered before July 30th. We have decided that there will be a full refund issued 120 days after purchase date if you haven't received it, if you receive it after that it will be free. We are sure your items will be delivered but simply can't give an accurate time frame. Both policies you were sent the policy in an email right after you purchased, this gave you the option to cancel before shipping if shipping times were too long for your liking.
We have no plans to go out of business or bankrupt. Fortunately we don't have the costs brick and mortar stores have, rent etc. For those that have ordered items as gifts, we apologize that you never received them on time.
If you do not agree with this policy, you can contact us at firstname.lastname@example.org, or you can open a dispute with the payment gateway you used, paypal etc. This is the policy we have chosen, sorry if you don't agree with it. We tried giving full refunds if the customer agreed to repay 50% of the item when they received it, they would agree to that but wouldn't respond to our emails when they received the item, that's why we made this policy. There was never any intent on our part not to ship the orders or not have them delivered in a reasonable time frame.
We apologise for any inconveniences this has caused.